Since 2001, Frances Yllana has been building and evolving her skills as a designer, team member, teacher, advisor and champion in order to best lead, manage and grow the team members she serves. She has a wide range of experience from branding, advertising, copywriting, strategy, video, illustration, digital and environmental, to experience design, design operations and consulting for enterprise software to non-profit management, visioning, strategy and coaching. At the beginning of 2022, Frances joins Coforma as their first Design Operations Manager, after 3.5 years at projekt202 as Experience Director and DesignOps lead. Coforma works with the government and private sector to craft creative digital solutions and build technology products that improve people’s lives, using a modern, agile, user-centered approach that elevates human needs through thoughtfully-designed systems and products. Frances is active in AIGA, currently serving as a director on the AIGA National Board, and she is also highly active in promoting civic and community engagement year-round, locally and nationally, including serving as Chair for AIGA Design for Democracy.