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Nesnadny + Schwartz Design Team
The Progressive Corporation Client Team
Ed. note: This case study is a selection from the
competition, in which an esteemed jury
identified submissions that demonstrate the value of design in a clear,
compelling and accessible way. It serves as an example of how to explain design
thinking to clients, students, peers and the public in general, based on
For 29 years, The Progressive Corporation has commissioned Nesnadny + Schwartz (N+S) to create its annual report. Each year, the bar is raised by the client, and even more so by N+S. As a leader in their industry (automobile insurance), Progressive prides itself on its ability to find imaginative solutions to the day in, day out challenges that are a part of responding to the ever-changing concerns and demands of their
customers, the marketplace and the general public.
For nearly three decades, the process has included the development of a
theme that is relevant to both the business and culture of Progressive, and the commissioning of a fine artist to create a body of work that
they feel is a reflection of that theme. Through the use of fine art in
their annual reports, Progressive has invented a communication system
that challenges their employees, stockholders and related constituents
to draw their own conclusion about any implied/actual and/or
relevant/irrelevant dialogue between the “outside” (artist’s)
interpretation and any specific corporate agendas.
Founded in 1937, The Progressive Corporation is one of the country’s
largest auto insurance groups, the largest seller of motorcycle
policies and a market leader in commercial auto insurance. As a
publicly held entity, the company must comply with SEC regulations in
its public disclosure policies. To meet these requirements, N+S employs
two different communication components: a printed and online annual
In summary, this project resulted in three deliverables: the printed annual report, the annual report website and the “The Single Lane Superhighway” website. It all started on December 13, 2011, when Progressive made an online challenge to its customers, shareholders, employees, friends and families to perform one task: “Draw your car facing right.” With little explanation—and exclusively through the use of social media—the project was launched, and it generated a truly astonishing crowdsourced response. 50,000 drawings—the product of this effort—were employed as the principal visuals for the Progressive Annual Report and Annual Report website. We titled it “The Single Lane Superhighway.” A mock-up of the original drawing tool can now be experienced here.
We prefer not to disclose this information publicly. That said, our budget for the entire project was relatively modest.
In addition to performing a simple search for “thesinglelanesuperhighway” (approximately 124,000 results), we employed Google Analytics to carefully track our traffic on the site. All the statistics contained in our case study entry were compiled from these reports.
The theme for the 2011 Progressive Annual Report was “personalization,”
which plays a critical role in the company’s philosophy of product
development and customer interaction. By definition, personalization
implies individuality, and goes against the grain of creating a
mass-produced annual report, where every copy is virtually the same. The
challenge of communicating the theme turned into a first-in-a-lifetime
opportunity for N+S to articulate a concept that is essentially never
the same thing twice.
For the first time in our 29-year history of working with Progressive and
using the company’s contemporary art collection as a conceptual
underpinning, N+S proposed breaking tradition by partnering with a
digital artist rather than one who works in more permanent, tangible media. At the time, the proposal seemed audacious. Digital expression
as a “collectable fine art form” is still emergent and embryonic.
But most importantly, N+S was recommending that Progressive take a huge
risk and trust that the visuals resulting from this crowdsourcing
experiment would not only make for a compelling and relevant corporate
publication and website, but that the technological and social media
tools we employed could be adapted to support our unconventional
We realized that if the project was successful in this particular application,
Progressive and N+S could propel it into a completely new form
and model of corporate communication and expression. And if the endeavor was not
successful, it would be a failed—if not embarrassing—attempt at harnessing nascent technology.
To express and interpret the theme of “personalization,” N+S
commissioned and partnered with Aaron Koblin—a renowned digital artist
known for his pioneering uses of crowdsourcing and data visualization
to reflect on cultural trends and the changing relationship between
humans and technology. Koblin accepted the challenge, and created “The
Single Lane Superhighway”—a simple online drawing tool—as an
incitement for drivers to create personal interpretations of their cars. Part curator and part ringleader, Koblin maintained his role of visionary,
but delegated the title of “artist” to the 126,786 crowdsourced
visitors who populated the site with their own unique, animated works of
Another key facet of our project strategy involved the embrace of new
media and the internet. As a corporation delivering the majority of
their $12 billion-plus in annual sales via the web, having a concept that was
articulated and distributed through a “digital pipeline” was a nearly
perfect metaphoric match to the actual business model of Progressive. To observe the site—and even participate in it—would become a
journey where “the whole is greater than the sum of the parts.” Simply
put, the cars are the cars, but the highway is an experience.
Finally, these cars were collected on an interactive website, which has
now joined Progressive’s collection of nearly 10,000 pieces of
contemporary art as the first online artwork.
When a visitor to the site clicks on one of the 50,000 cars, they are
immediately presented with a “recreation” of the original, complete with
the contributor’s name and age, as well as the title of their drawing.
Additionally, both the original creators and current visitors may
continue the viral distribution of the project via easily clickable
social media tools and/or email. One blog post we read stated, “[T]his
hypnotic seduction is just about the best way I have ever found to waste
20 minutes of my work day...”
In the measurable and trackable world of the internet, numbers can speak
louder than words. Here are our numbers, based on actual data from the December 13, 2011
launch through to the end of our collection period, on February 16, 2012:
At the time of this writing (April 11, 2012), our numbers were as follow:
The creativity, imagination and experience of people from all walks
of life, from every corner of the world, produced a diverse array of
vehicles, from ice cream trucks and dragsters to roller skates and moon
rovers. The virtual on-ramp is now closed, but 50,000 innovative
vehicles perpetually roam “The Single Lane Superhighway”—a testament
to its success.
In his annual report letter, Glenn M. Renwick, president and chief executive officer of Progressive,
stated: “The power of participation and
personalization has strong appeal, no better demonstrated than when we
asked customers, employees, shareholders and directors to contribute
artwork for this annual report. A simple request to draw online a car
facing to the right resulted in tens of thousands of responses—no two
the same. The numerosity of responses provides a visual clue as to the
expansive power that personalization provides to segmentation in
Economy, People, Environment and Culture:
While there was no efficient, accurate or economical method of tracking
how many of Progressive’s current customers accessed “The Single Lane
Superhighway” versus how many new customers it produced, the sheer
amount of media attention, public relations, online chatter and social
media buzz it generated far surpassed the company’s expectations.
Across 177 different countries—on social media sites like Pinterest,
Facebook, Twitter and Google+, and in blogs and publications about
advertising, design, motorcycles, technology, insurance, automobiles,
marketing, drawing, visual arts and general interests—“The Single Lane
Superhighway” generated, and continues to generate, a truly amazing
amount of visibility for Progressive. This coverage, combined with nearly 450,000 (and still counting)
visitors exposed to the Progressive brand, made for a hugely successful
and prudent investment.
In 2003, Progressive made a conscious decision to reduce the size of its
printed annual report by approximately 50 percent, or 40 pages, eliminating
many financial statements and, instead, publishing complete financial
information in the online version of the report. This practice
continues, along with an ever-increasing percentage of investors who
prefer to receive and access the online annual versus the mailed,
On some level, “The Single Lane Superhighway” can be seen as a metaphor
for Progressive’s success: an industry leader moving ever-forward,
dependably and consistently—fueled by the creativity and independence
of its employees and individualized customer service—never looking
back as it leaves its competitors behind.
Learn more about the jury’s perspective on the competition and their
rationale behind the selections.
Section: Events and Competitions -
AIGA’s national design competitions celebrate exemplary design and
demonstrate the power of design.
Section: Events and Competitions -
While first and foremost about the creation of a new visual identity system for the University of California, this case study also reflects on the controversy that exploded around the new logo and its impact on the in-house team’s broader communications strategy.
Section: Why Design -
Competition, Justified, advertising, branding, design research, editorial design, experience design, graphic design, identity design, nonprofit, print design, user research, web design, education, strategy, digital media
Alex Center of The Coca-Cola Company shares his story, lessons, and tips on getting ahead as an in-house designer at a small and massively large organization.
Richard Grefé, executive director of AIGA, the professional association
for design, discusses how creative professionals can elevate their role
in the business world and earn greater validation for their work.
Section: Inspiration -
design thinking, strategy, students
For this collaborative environmental and experience design project, a series of large one-of-a-kind outdoor “dots” were designed by artists and affixed to public sidewalks throughout Toledo to enhance a sense of place. Residents and visitors alike could locate, map and collect dots using a website and app.
Section: Why Design -
Design for Good, environmental design, experience design, nonprofit, web design, AIGA chapters, digital media
Roca Barcelona gallery
External Resources (cont.)
VSA Partners, Inc.
Substance of Things Not Seen
frog design, inc.