Steph Hay | AI + Emotion

In this talk, Steph shares how a global brand pioneered emotionally compelling AI design that impacted culture on a global scale.

Steph Hay is VP of Conversational AI Design and Integrated Experiences at Capital One, where she leads a team of human-centered designers who specialize in AI, ML, and ecosystem products. Her work includes Eno, Capital One's gender-neutral intelligent assistant, plus several internal platforms aimed at connecting people to relevant contextual data. Prior to joining Capital One, Steph pioneered Lean Content testing and co-founded FastCustomer, Work Design Magazine, and onenicething.com. An Ohio native, Steph loves video games, CrossFit, and BBC programs.