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There is a revolution taking place in the world of marketing.
Consumers are tired of the best efforts of the designer and the
brander. They find tedious our efforts to anticipate the terms and
phrases they want to hear. In the words of that old Talking Heads
song, consumers want us to “stop making sense.”
The glow and lure of the machine (photo: James
Let me introduce you to the Coke machine in the basement of
Building 6 at MIT. I was standing there the other day trying to get
a bottle of Dasani at the break. I could hear the coins go in. And
then there was that long pause, the one that makes you think,
“Damn, this thing is not going to…” And then there is this great
rumbling sound as the plastic bottle pachinkos its way through the machine and into
the opening. Sometimes I try to picture the mechanics of a sound,
but finally I give up. The mysteries of a Coke machine are
impenetrable, knowledge too terrible for the likes of this
This is a wonderful sound because it's low and rumbly. But I
especially like it because it's accidental. It just happens to be
the sound a plastic bottle makes as it tumbles through a Coke
machine. Call it a “found sound.”
No one designed this sound. This isn't like the car door closing
sound that Detroit builds into cars to persuade us that we have
bought wisely, that our automobile is a paragon of quality and
No, the Coke machine is a little like my dishwater. It gives off
a sound in spite of itself. In the case of the dishwater, the sound
is tumbling, but not rumbling. It sort of swooshes, an ocean in a
(Dude, those saucers are surfing!)
The keypad of my ThinkPad makes a sort of plastic rustle and the
hard drive makes a high-pitched scream. The first makes me feel
super-productive. The second reminds me that everything I do on the
keyboard depends on a mortal hard drive. Other sounds I don't like:
the noise candy wrappers give off in a movie theater. These suspend
my suspension of disbelief. Not all found sound is a blessing.
The charm of found sounds is that they are not designed. They
just happen. No one thought to make them. No one was trying to
anticipate what a middle-aged anthropologist wants to hear from his
Coke machine, dishwasher or ThinkPad. And this is charming because
these objects become a kind of whiteboard. I don't have to shift
anyone's meanings to attach my own.
And this is what I am proposing, that we make more things in the
object world speak but signify nothing. Because, as I say,
consumers are tired of our best efforts in the area of meaning
management. Part of the problem is the continued tyranny of KISS
(Keep It Simple, Stupid) regime marketing. No meanings are always
better than moronic ones.
But some designerly meanings are the work of a virtuoso. (I am
the husband of a designer, so I know some of these paragons first
hand.) Their meanings are welcome. They make objects more
interesting, more vocal (positively scintillating), more
companionable (positively chummy), more evocative and musical. I
merely wish to say that there is a place in a design brief for “no
meanings.” We should leave a place for the object owner or
companionable to insert their own work.
You know, like those great signs in Mexico City that say
disponible (available). Because, as it turns out,
Shakespeare's Lear was wrong: something comes of nothing, after
all. Nothing speaks! Sorry—the marketer forgets himself—make that:
nothing speaks like nothing!
What does a brand sound like? Franus explains how that question got answered for Cisco’s TelePresence.
Section: Why Design -
sound design, branding, identity design, business
Every brand on earth has a visual identity. Franus explains how sound, much like good visual or industrial design, also conveys value and strengthens brand reputations.
Section: Why Design -
sound design, branding, identity design
“Good design is a strategic, sustainable, ethical response to a business problem,” writes strategic consultant David Berman.
Section: Why Design -
Many in-house designers are not proud to say where they work—but why? Could it be this negative mindset is mostly of our own creation? Discover how to defeat the “in-house embarrassment factor” by learning to recognize three delusions about the relevance of in-house designers to the profession today.
Section: Tools and Resources -
in-house design, in-house issues, motivation, INitiative, advice
Freelance Copywriter, CampaignsNRDC (Natural Resources Defense Council)
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